With the help of web collaboration, companies,
organizations, researchers and individuals can
communicate and work together easily, for reasonable
costs. The web is a very effective tool for interactive
The web makes it possible for members of an organization
to work together or even communicate with customers via
the Internet in real time. Web collaboration packages
usually consist of web-based applications within web sites
to assist your sales, help you develop new opportunities
and increase customer satisfaction. Web collaboration can
be used together with an internet-based application or
with an organization's existing telephone network.
In real-time collaboration, you use tools like video and
audio conferences, web conferencing and instant messaging
(IM). Powerful web collaboration applications make it
possible for you to answer your customers' questions
immediately, and can also help them solve complicated
support issues in a real-time manner.
Web collaboration allows you to complete online forms,
edit various documents and charts, and share any desktop
application by using just a web browser. With its help,
you can also conduct online seminars, share web pages with
customers while chatting with them, using voice or text
messaging. Features such as chat sessions can help service
representatives work more effectively, while customers
have to wait less before they are contacted.
A web package that enables people to work together
offers efficient document management by means of various
applications. You can sign documents digitally, secure
sessions, or download and upload documents in one click.
If you don't have the application, you can view the file
using HTML. When you save changes, the file is returned to
the folder with the updated information.
You can e-mail, import, scan, and fax documents directly
into a web storage folder. Administrators can set access
rights for various users or groups. A special shared
folder option allows you to share files outside the
immediate workgroup by putting them into shared folders.
Invited users can reach both a shared folder and their own
Some useful web collaboration options are:
- Electronic calendars can schedule events,
and automatically notify or remind group members.
- You can set, track and document the steps
of a project.
- Information can be managed in various ways
(collecting, organizing, sharing, etc) with the help of
knowledge management systems.
- Social software systems can organize and
show the social relations within groups.
Be careful, though! Storing important documents on the
web has its risks. You should collect information in
advance about the host's data center, backup policy and
security model. Depending on this, you should have an
emergency and a backup plan, and you should also store
important documents off-line.
Read more about web meetings
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